Terms, Conditions and Policy
We are here for you, it is our intention to offer you real magical goods and supplies at a reasonable price. By ordering from us you agree to the following conditions.
After you have completed your payment for merchandise. We, as Merlin's Realm agree to ship your item to the address you (the customer) have supplied. If we have successfully shipped your order to the address you listed and we can supply a delivery confirmation or a international customs code for your order you agree to not contest the charges. (As we have fulfilled our end of the agreement, you must hold yours). Refunds are available, please read our refund policy below. Please understand we are fully willing to work with you, but we must also protect ourselves.
REAL MAGICAL ITEM REMINDER:
All of our wands and amulets are real magical items, our service to you is not just to offer you the physical item, but to enhance the energy within.
All of our Ironwood and Red Oak wands and one of a kind wands come lightly blessed. All HP style wands (lathed wands) are blessed shortly before shipping. If you would prefer us not to bless your HP style wand then contact us and let us know.
MAGICAL ITEM DISCLAIMER:
We do not know your understanding of what magic is, and cannot guarantee that these items with do what you expect is magic. Personal results will vary. Magic Wands and Wizard Staves do not cast spells. Magic is within you, it is you that has the power to cast magic.
These are our least expensive and thinnest wands available (about the thickness of a pencil at their thick point). Because of this, these are not suitable for children under 7. If this is not what you are looking for we have many thicker affordable wands available.
We photograph and describe our products to the best of our ability, unfortunately the internet marketplace lacks the hands on shopping experience.
If your purchase is not what you expected or your are unhappy with your product in any way, we would be happy to give you a full refund, an exchange, or discuss an upgrade. We do not offer returns on any copper geometry devices or custom made items. Because we are not a shipping company and we have to pay another company for shipping out of pocket, we do not refund shipping costs.
If you ordered online and wish to cancel your order you must send us your request in writing (e-mail). Otherwise you can still ship the item back for a refund. Phone orders can still cancel over the phone.
We make a lot of our own products, some are harder and take longer to make.
Because of this amulets and copper geometry devices are generally made to order. Amulet orders of 4 or more can take up to a week to ship.
When ordering magical items for an occasion it's best to order early
(magic doesn't like to be rushed).
International orders can take up to 14 to 90 day shipping time (after your
order has shipped), I 'm sorry but we have no control over the speed of delivery
for international orders. Faster international shipping is available for $30 - $40
more depending on items ordered.
If for any reason you are unhappy with our service, contact me (Casey Bopp)
and I will be happy to do whatever I can to make it right.
PHONE HARASSMENT POLICY:
There are many time we work in the office before and after we close. We realize you are eager to learn about magic and to get your new magical item.
However if you call and we don't answer the second time, we're not going to answer the ninth time you call. Please, If no one answers call back between 12-5 MST. If calling 5-20 times in a row happens to bug the heck out of us, your number will be blocked and we will refuse you service.
Your privacy is important to us. We will not sell or give away your contact information, ever. If you sign up for our mailing list you agree to receive peridoc emails from us, if you wish to be removed simply reply to our mailing with "remove" in the subject line.
Some amulets contain magnets. Do not wear magnetic jewelry if you are pregnant or wear a pacemaker or other medical devices. Direct contact with magnets may damage record/storage devices and CRT screens.
Our devices are not intended to cure or prevent any illness or disease.
If you need medical attention seek the advice
We reserve the right to alter or change these terms and conditions at any time without notice. We also reserve the right to refuse service or cancel any order as we see fit.
By ordering with us you agree to these terms and conditions.
If for any reason you do not agree to these terms and you just made an order, contact us and cancel the order now.